Support Coast Capital members in a branch office role using active listening and financial guidance. Build relationships through friendly, proactive service.

As a Member Services Representative, you will be the branch's first point of contact for Coast Capital members. You will identify needs, discuss financial opportunities, and help members build a better future together. The position emphasizes communication, empathy, problem solving, and advisory skills.

Key Responsibilities:

- Welcome members while demonstrating Coast Capital values
- Build relationships through money chats and service
- Educate members about online banking and mobile platforms
- Resolve and prevent member banking issues
- Watch for counterfeit money and illegal transactions

Requirements:

- Robust verbal English communication skills
- Comfort having sensitive member conversations
- Active listening, empathy, and problem-solving abilities
- Initiative, adaptability, curiosity, and motivation
- Integrity and interest in customer service or banking

Bring communication, empathy, and financial advisory skills to member service at Coast Capital's branch.

📌 Member Services Representative Banking (Victoria)
🏢 Coast Capital Savings
📍 Victoria