Guide customers through collision repairs using accurate estimating and clear communication at Contemporary Coachwork South in Calgary, Alberta. Support OEM-quality outcomes.
This full-time Repair Planner serves as a central contact during each repair. You will explain processing procedures, communicate repair plans, and provide updates about completion times, costs, and changes. The position connects customers, insurance adjusters, and technicians while supporting accurate vehicle assessments.
Key Responsibilities:
- Set customer expectations for required processing procedures
- Explain repair plans throughout the customer journey
- Update clients about completion times and repair costs
- Communicate changes regarding repair process status
- Provide exceptional service to valued clients
Requirements:
- Experience assessing vehicle repair damage
- Ability to communicate effectively with clients and adjusters
- Ability to coordinate repair information with technicians
- Knowledge of proper repair procedures and industry trends
- Commitment to corporate policies and legislative changes
Bring customer communication, repair planning, and estimating focus to a full time collision centre position in Calgary.