Remote customer service work focused on help article navigation and clear written guidance for incoming customer questions. Full time work requires careful source checking.

As a Customer Service Assistant, you will identify what customers are asking and find relevant approved help material. You will check article accuracy, explain routine steps plainly, and refer account-specific or unresolved issues. The work also includes case records and handoffs.

Key Responsibilities:

- Identify questions within short or vague customer messages
- Search approved help pages using customer wording
- Check articles address issues and remain current
- Send relevant links with brief explanations
- Refer unresolved problems to the proper team

Requirements:

- Comfort using browsers and checking information sources
- Willingness to learn approved help material
- Clear, readable written customer communication
- Careful case history and status management
- Relevant experience helpful but not required

Use customer service, help article navigation, and careful case administration to provide accurate next steps remotely.

📌 Remote Help Centre Customer Service Assistant (Quebec City)
🏢 HRS Talent Solutions
📍 Quebec City