Serve Catalent customers onsite in Windsor, Ontario, using account management and communication skills to support retention, growth, and smooth service.
As a Customer Service Representative, you will manage assigned customer accounts and serve as their primary contact. The position supports Business Development while coordinating communication across internal teams. Success requires customer service experience, relationship management, negotiation, and diplomacy.
Key Responsibilities:
- Develop relationships and maintain accurate assigned account profiles
- Process order confirmations with the Supply Chain team
- Resolve delivery and contract risks while managing expectations
- Track inquiries and complaints through timely resolution
- Maintain forecasts,
consumption calls, and department metrics
Requirements:
- College diploma and/or bachelor's degree required
- Three or more years' customer service or account management experience recommended
- Pharmaceutical, manufacturing, or GMP facility experience is a plus
- Solid negotiation, diplomacy, tact, and persuasiveness skills
- Ability to work onsite in Windsor, Ontario
Apply account management, customer communication, and negotiation skills while supporting Catalent's Windsor customer relationships and internal operations.