Who We Are

We are adynamic, growth-oriented and safety-focused company. Our organization has beendeemed to be an "essential service" by providing recycling, resource recoveryand waste management services that keep our communities clean and secure andvaluable materials within the circular economy. We are looking for energeticand driven team members to support our growing company and play a crucial rolein achieving our corporate mission and vision. Emterra Group is proud to berecognized as one of Canada's Greenest Employers, a certified diverse supplierof the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

KeyResponsibilities

- Operations: Lead residential (RESI) andindustrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes,facilities and disposal sites. Develop contingency plans and resolveoperational issues.
- Leadership: Lead, coach and develop RouteSupervisors and frontline employees. Manage performance, attendance,training, recruitment and retention, and partner with Human Resources onemployee relations, grievances and labour matters in unionizedenvironments.
- Safety & Compliance: Ensure compliance withoccupational health and safety, commercial vehicle and transportationregulations, driver requirements, vehicle inspections and Companyprocedures. Investigate incidents and implement corrective actions.
- Customer & ContractManagement: Maintainstrong relationships with municipalities, commercial customers andcontractors. Ensure contractual obligations and service standards are met,resolve escalated concerns and address recurring service issues.




- Operational Improvement: Monitor KPIs, including routecompletion, missed collections, overtime, labour utilization, fleetavailability, productivity and service performance. Optimize routes,improve processes and leverage technology, automation and operational datato drive sustainable results.
- Fleet Management: Partner with Fleet andMaintenance to maximize vehicle availability, minimize downtime, optimizeutilization and support equipment replacement and capital planning.
- Financial Management: Maintain full P&Laccountability;, including annual budgeting, forecasting, cost control andperformance against financial targets. Identify productivity, cost-savingand business improvement opportunities and provide recommendations tosenior leadership.
- Reporting & Collaboration: Provide accurate operational andfinancial reporting and collaborate with Safety, Fleet, Maintenance, HR,Finance and Customer Service to achieve business objectives.

Qualifications& Experience

- Progressive leadership experiencein waste collection, recycling, transportation, logistics or anotherfleet-based operation, with direct RESI and ICI collection experiencestrongly preferred.
- Experience managing multipledisposal sites, operating environments, locations or lines of business.
- Demonstrated success leadinglarge operational teams,



including supervisors and frontline employees;unionized experience strongly preferred.
- Proven full P&L;, budgeting,forecasting and cost-management experience.
- Experience managing municipalrelationships, customer contracts and service commitments.
- Strong understanding of routeoptimization, fleet utilization, labour productivity, safety andcommercial vehicle compliance.
- Strategic planning,problem-solving and data-driven decision-making capabilities, with theability to apply technology and automation to operational challenges.
- Experience with fleet-management,route-management, telematics or reporting systems is an asset.
- Post-secondary education inbusiness, operations, transportation or a related discipline is preferred;equivalent experience will be considered.
- Valid BC driver's licencerequired. Class 1 licence, or ability to obtain one, is an asset.
- Strong communication, leadershipand relationship-management skills, with proficiency in Microsoft Office.

WhatSuccess Looks Like

- Safe operations and consistentregulatory compliance.
- Reliable collection services andstrong municipal and customer relationships.
- Accountable supervisors andeffective workforce management.
- Efficient fleet and labourutilization.
- Achievement of operational,service and financial targets.
- Sustainable improvements througheffective processes, technology and automation.

Compensation& Benefits

Base Salary:$85,000–$98,000 annually, based on experience and qualifications.

- Annual performance incentive ofup to 10%.
- Company vehicle or vehicleallowance.
- Paid vacation.
- Extended health, prescriptiondrug, dental and vision coverage.
- Long-term disability, lifeins

📌 Collections Operations Manager (Surrey)
🏢 Emterra Group
📍 Surrey