Support Teladoc Health patients and members through inbound calls, emails, and chats in a customer service call center setting. Use empathy and clear communication to resolve concerns.

The Tier 1 Patient and Member Support Representative provides information about Teladoc Health services while coordinating queues and addressing issues. This position requires telephonic communication, problem-solving, organizational skills, and bilingual English and French abilities. Representatives may occasionally handle crisis situations.

Key Responsibilities:

- Manage inbound calls, emails, and chats from patients and members
- Address inquiries and resolve customer service issues professionally
- Coordinate queues and provide Teladoc Health service information




- Explain complex concepts clearly to diverse members
- Handle occasional crisis situations with empathy and efficiency

Requirements:

- Exceptional empathy when engaging with patients and members
- Strong organizational skills for competing priorities
- Ability to adapt to new processes
- Outstanding telephonic communication abilities
- Bilingual English and French communication skills

Apply patient communication, empathy, and problem-solving skills while supporting Teladoc Health members across multiple channels.

📌 Tier 1 Patient Support Representative (Toronto)
🏢 randstad canada
📍 Toronto