General Operations Manager

General Manager of operations oversee the daily operations to ensure the delivery of a great guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have the knowledge, skills and long term vision to support the restaurant owners in running a successful business. They are an expert at recruiting, training, and coaching a diverse team to achieve and maintain A&W; standards of operation. Their high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. They thrive in the fast paced atmosphere and love coming to work every day!

Why Is A&W; A Great Place To Work?

- What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
- Come for a job, stay for a career - there are exciting opportunities for career growth within the restaurant
- Build relationships and give back to your local community
- Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
- A respectful culture and work environment where your feedback matters
- Fantastic reward and recognition programs

What does a successful General Manager of Operations look like?

- They are the leader of the business
- They lead by example and work alongside their team members
- Achieves goals through strong organizational skills and effective time management




- Builds relationships by finding common ground and working cohesively with all team members
- Committed to championing the A&W; Brand Standards and Food Safety
- Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
- Maintains composure and thrives in a fast pace environment
- Driven by career development opportunities, and is consistently seeking new learning and skill-building moments

Experience :

- Proven experience in a managerial role, preferably in a similar industry or organization
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders
- Solid understanding of financial management principles and practices
- Demonstrated problem-solving abilities with a proactive approach to addressing challenges
- Ability to analyze data, identify trends, and make informed decisions based on findings

Job Types : Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits :

- Company events
- Dental care
- Flexible schedule
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Education :

- Secondary School (preferred)

Experience :

- Management: 2 years (preferred)
- Customer service: 2 years (preferred)

Language :

- English (required)

Licence/Certification:

- Food Safety Certification (preferred)

Location :

- Banff, AB T1L 1H1 (required)

Work Location: In person

📌 General Manager - Operations (Banff)
🏢 aew restaurants
📍 Banff