Everyday Banking Advisor (English)

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Winnipeg, MB.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

- Receive 40-60 inbound calls per shift
- Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using our clients digital capabilities

MUST HAVES:

- Fluency in English (reading and verbal is required). Testing will be administered to assess language skills.
- 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
- Personal flexibility to work shift work, including weekends.




- Ability to work on a hybrid schedule (1 day in office per week).
- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills:

- Ability to work independently, proven time management, organizational and problem-solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and solid multitasking ability.
- Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

This is for an existing opening.

TEKbank26

Job Type & Location This is a Contract position based out of Winnipeg, MB.

Pay and Benefits The pay range for this position is $24.00 - $25.00/hr.

Workplace Type This is a hybrid position in Winnipeg,MB.

À propos de TEKsystems et TEKsystems Global Services : About TEKsystems and TEKsystems Global Services :

📌 English Banking Advisor (Winnipeg)
🏢 TEKsystems
📍 Winnipeg