As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.

As the Clerk B - Billing Representative your duties will include**:

- Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing, by:

- Resolving situations at the initial point of contact, if possible

- Explaining departmental policy and procedures in detail (including rationale)

- Searching accounts and explaining billings and adjustments

- Obtaining and entering meter readings into the Customer Care and Billing System and calculating consumption to determine normal usage

- Exploring reasons for higher or lower than normal water consumption

- Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings

- Arranging acceptable payment when customers are unable to pay by the billing due date

- Determining the need for meter inspections and scheduling appointments

- Initiating customer service requests through work management system

- Initiating outbound contact with customers to provide courtesy information

- Perform account research, as required.

- Perform other related duties consistent with the classification, as required.





Your education and qualifications include :

- High School graduation or an equivalent combination of training and experience.
- Demonstrated ability to communicate with customers in a courteous and positive manner, at times under stressful conditions.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, the public, and work as part of a team with colleagues and supervisors in accordance with the Respectful Workplace Standard.
- Demonstrated ability to accurately reconcile accounts and perform detailed calculations.
- Demonstrated ability to communicate effectively both verbally and in writing. Ability to communicate in French at an intermediate level is considered an asset.
- Demonstrated ability to operate a personal computer in a Windows setting.
- Demonstrated ability to gather and analyze pertinent information to problem solve and exercise sound judgment when determining appropriate action while adhering to process, by-laws and legislation.

Conditions of employment :

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

📌 Clerk B - Billing Representative (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg