We are The Gem Boutique! An online crystal and beading supply shop based out of Waterloo Ontario!

We are seeking a detail-oriented and experienced Customer Service Supervisor to oversee and coordinate daily shipping activities and manage our customer service inquiries.

Key Responsibilities :

- Supervise and manage the shipping team, ensuring all tasks are performed efficiently and accurately.
- Schedule and monitor shipments, ensuring timely and cost-effective delivery. Experience with Canada post is an asset.
- Experience with Shopify & ShipStation is an asset for this role
- Prepare and maintain shipping documents, including invoices, packing lists etc
- Implement and maintain shipping policies and procedures to optimize efficiency.
- Monitor and track shipping metrics, providing regular updates on orders to management.
- Address and resolve any issues or discrepancies related to shipping activities and customer package concerns.

Qualifications :

- Retail/call center customer service experience.
- Excellent attention to detail.
- Proficient with Shopify (invoices, products and payment)




- Proficient with ShipStation
- Proficient with Meta Business Suite
- Excellent organizational and time-management skills.
- High level of customer service.
- Proven experience in a supervisory role
- Solid understanding of shipping and shopify are an asset.
- Ability to lead and motivate a team.
- Effective communication and interpersonal skills.

Skills :

- Leadership and team management.
- Problem-solving and decision-making.
- Time management and organizational skills.
- Knowledge of Shopify and Shipstation.
- Excellent written and verbal communication.
- Attention to detail.
- Customer service (dealing with all levels of customers)

Pay: $20.00 per hour

Benefits :

- Casual dress
- On-site parking
- Store discount

Application question(s):

- Do you have experience working with raw minerals and semi precious stones?
- Have you used Shopify or ShipStation for work? Please explain

Work Location: In person

📌 Customer Service / Shipping Supervisor (Waterloo)
🏢 The Gem Boutique
📍 Waterloo