Automotive customer service and administrative skills support Assured Automotive customers in person and by phone. This role offers $21–$27 hourly compensation.

As a Customer Service Administrator, you will support collision repair operations through customer communication, rental coordination, towing arrangements, and repair order accuracy. The position requires at least one year of similar customer service experience and a high school diploma or equivalent. Strong Google platform and Microsoft Office knowledge supports daily administration. Attention to detail, effective communication, and multitasking are essential for maintaining work quality and positive NPS results.

Key Responsibilities:

- Greet customers positively in person and by phone
- Confirm rental vehicle reservations and towing requests




- Communicate updates with customers and insurance personnel
- Follow up on assignments and confirm customer appointments
- Reconcile repair orders and manage accounts receivable

Requirements:
- High school diploma or equivalent
- At least one year of similar customer service experience
- Effective verbal and written communication skills
- Google platform and Microsoft Office knowledge
- Valid driver's license and robust attention to detail

Apply customer service, communication, and administrative accuracy to support Assured Automotive repair operations and customer experiences.

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📌 Automotive Customer Service Administrator (Chelmsford)
🏢 Holdings
📍 Chelmsford