The Company - Our culture, our team

At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

The Role

H.J. Pfaff Audi is searching for a polished and skilled Part Time Receptionist for our sales department. This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for a variety of clerical duties which include the maintenance and presentation of a professional office.

Duties and Responsibilities

- Greets customers and visitors ensuring optimum customer service.
- Answers and directs phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
- Answers customer questions about services performed or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Performs various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry.
- Makes change and issues receipts to customers.
- Reconciles cash drawers daily.




- Maintains the housekeeping of the reception area ensuring maintenance issues are reported immediately.
- Enters and updates client information, including traffic count records, into ADP, 180 system and dealership floor traffic control system.
- Develops and maintains an productive, current file and record management system both for electronic and paper correspondence and documents.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confident by keeping information confidential and secure.
- Maintains a positive working relationship with team member ad management in a team environment.

What you bring - Requirements, Education/Qualifications, Experience

- Minimum of 1-year experience in a related field.
- Proficiency with Microsoft Office.
- Excellent telephone etiquette.
- Knowledge and experience of basic accounting functions such as journal entries and postings preferred.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Job Type : Part-time Part-time hours: 20 per week

Salary : $15.00-$25.38 per hour

Schedule:

- Day shift

Experience :

- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)

📌 Part-time Sales Receptionist (Newmarket)
🏢 Audi Newmarket - Pfaff Automotive Partners
📍 Newmarket