Atlantic Community Shelters Society

Job Description: Manager, Community Connections

Department : Management, Homelessness Location : Dartmouth, NS Employment Type : Full-time, 40 hours per week

Pay Rate : $32.00 per hour

Job Summary

The Manager, Community Connections, has responsibility for hands on case management at shelter sites to support the mission of the Atlantic Community Shelters Society of finding each participant a “ home for good ”.

The MCC is responsible for overall case management for participants experiencing homelessness, and those in housing crisis situations. The MCC provides support to adults in a dynamic environment who are facing complex and intersectional challenges, including mental health, substance use, trauma, violence and chronic homelessness. The MCC establishes and nurtures strong partnerships with program participants and pertinent community resources and services and contributes to an expanded pool of available housing, support, and wellness options. The MCC methodically identifies, evaluates, and addresses issues, devising adaptable action plans in partnership with the participant. Maintaining accurate records and statistical data is an integral part of this role.

Key Responsibilities

Resident Support and Case Management 80%

- Ensure the efficient administration and continued development of supportive housing support and homelessness prevention
- Provide and coordinate support, interventions and case plans that are effective, protected, equitable, trauma informed and person focused.
- Adhere to a strict policy of confidentiality, code of conduct, and protect the confidential information of the participants
- Establish and maintain trusting, non-judgmental relationships with residents coping with trauma, addiction, and mental health challenges.




- Create and facilitate life skills programming and group activities that are meaningful and are catered to the needs and interests of participants
- Ensure a safe, respectful, and supportive environment while managing unpredictable and high-stress situations, frequently involving de-escalation, conflict resolution, harm reduction, emergency response, and suicide prevention.
- Complete referrals to the By-Name-List (BNL) and participate in coordinated access meetings
- Regularly communicate with external community partners such as AHANS to ensure homeless individuals are assessed in a timely manner
- Update external community partners and databases with detailed information and in a timely manner to ensure Housing Case Coordinators have the most up to date information on participants
- Conduct intake meetings for potential participants in a comprehensive and timely manner that ensures fairness, confidentiality and respect are maintained
- Engage in continuous learning to maintain proficiency in the policies, procedures, structure, mission, vision and mandate of Atlantic Community Shelters Society and compliance with relevant legislation
- Perform duties that relate to preparation for moving or assisting clients moving out
- Identify risk factors or potential problems for participants and intervene before they become a crisis
- Maintain positive relationships with community partners and key stakeholders




- On-Call Duty required on a rotational basis

Supervisory and Administrative 20%

- Provide supervision to the Housing Case Coordinators and provide a collaborative approach to solving unique and challenging situations
- Work collaboratively with and assist the Site Supervisor to manage complex participant and employee issues
- Provide guidance and oversight into the administration of established disciplinary procedures to advocate for needs of participants while maintaining a respectful, safe, and legally compliant work environment for all employees
- Engage in continuous learning to maintain proficiency in the policies, procedures, structure, mission, vision and mandate of Atlantic Community Shelters Society and compliance with relevant legislation

QUALIFICATIONS

- Bachelor’s degree in social work, psychology, criminology, communications or non-profit management or another related area of expertise from a recognized, postsecondary institution preferred
- Minimum 2 years of experience in high-acuity, trauma-informed, or emergency shelter environments required
- Experience working with individuals with severe mental illness, substance use disorders, and high behavioral risk strongly preferred
- A combination of relevant experience, education, and training may be considered.
- Strong familiarity with community resources
- Strong ability to manage stress and organize workload

Knowledge & Skills :

- Deep understanding of homelessness, trauma, harm reduction, mental health, substance use and withdrawal.
- Understanding of systemic discrimination, inequity and intersectionality particularly affecting recognized equity deserving populations in Nova Scotia.
- Proficiency in crisis de-escalation, c

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