Position :Clinic Clerical Assistant

Dept :QHC PFT LAB

Program :Out-Patient Medicine

Job ID :6378

Status :Temporary Full-Time (Approx.18 months)

Role Level :Admin/Clerical (AC03) $24.90 - $31.09

Site :Queensway Health Centre* (and other sites as required)

Posted :February 23, 2026

Internal Deadline :March 2, 2026

The location of any position may change as per operational needs

- Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, _the Reactivation care Centre (Church Site) and the _new _THP-UHN Reactivation Care Centre. _Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. _

The Department Clinic Clerical Assistant (CCA) for Outpatient Medicine provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the clerical administration and operation of the patient services department/group of clinics; and performs other duties consistent with the job classification as required.

Job Duties and Responsibilities : Reception (Patient/People Engagement/Experience)

- Greets visitors, staff, skilled staff, learners and volunteers, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.




- Explains hospital/department policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control).
- Answers the telephone, sends/receives faxes, responding to enquiries within scope of authority, or directing to most appropriate person.

New referrals processing and information management

- Receives and logs incoming referrals, reviews for completion, follows up as required
- Enters patient information and appointments into Epic including booking appointments
- Assists current patients completing required questionnaire, responding to questions within scope of authority
- Ensures patient discharges are processed and charts are properly disseminated to send to Health Records as required

Patient Administrative Services

- Coordinates and manages patient information, facilitates communication, and ensures a smooth flow of information for effective patient care.
- Update patient demographics (e.g. add contacts and relationship).
- Collects information for registration, billing and accommodation
- Navigating patient and family questions and feedback, escalating any concerns out of scope to appropriate personnel/management.
- Books outpatient new and follow up appointments, triaging referrals as Cancels appointments and follows up with patients for rescheduling of visit.
- Explains test/visit preparations as required within scope of authority




- Liaises with internal departments and external regional programs, healthcare facilities and partners to book/cancel tests, appointments, follow up on missing results, etc.
- Books interpreters for patients as needed
- Arranges for transportation for patients as required (e.g. those staying in nursing homes).
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.

Clerical Administration and Operation of the Department

- Creating and managing Physician booking as required.
- Orders requisitions and maintains office/medical supplies; counts and labels inventory as required.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required (TBC).
- Attend and contribute to unit huddles
- Complete unit checklist
- Open, sort and distribute incoming mail and other materials
- Takes, prioritizes and relays messages for staff and/or Locates staff, pages healthcare professionals as required.

Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities

- Supporting staff and leadership in into the scheduling and timekeeping system and finding the information as required
- Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and the Workforce Management Office (WMO) on staffing.
- Accessing schedule(s) for the unit as required to address inquiries by staff, leaders, professional staff and learners

Epic-Specific Job Duties and Responsibilities

- Update patient demographics entered in EPIC, ensuring all c

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