Job Title: Service Advisor
Company: Burgess Plumbing Heating & Electrical Co. Ltd.
Location: In Person, 36 Broadway Ave North Williams Lake BC.

About Us:
Burgess Plumbing Heating & Electrical Co. Ltd. is a trusted name in the plumbing, heating, and electrical industry. We pride ourselves on providing high-quality service and are looking for a motivated, detail-oriented individual to join our team. As a Service Advisor, you will play a vital role in ensuring exceptional customer service while maintaining smooth day-to-day operations in our service department.

Role Overview:
The Service Advisor/Scheduler is the primary point of contact for customers booking plumbing and HVAC/R service, repair, and installation work. This role manages incoming service requests, schedules and dispatches technicians efficiently, and keeps customers informed throughout the process. The Service Advisor/Scheduler plays a critical role in customer satisfaction and branch productivity, balancing technician availability, job urgency, and customer expectations to keep the schedule running smoothly.

Key Responsibilities:

- Answer incoming calls, emails, and online requests from customers seeking plumbing and HVAC/R service, repair, or installation

- Gather relevant information about the customer's issue to accurately determine the nature and urgency of the job

- Explain service options, estimated timelines, and pricing/dispatch fees clearly to customers

- Provide budget pricing to customers requesting estimates, where available, to give them a general sense of cost before a formal quote is prepared

- Follow up on estimates that have been submitted to clients to check status, answer questions, and help move jobs toward a decision

- Set clear expectations with customers regarding arrival windows, technician assignment, and next steps





- Follow up with customers before and after appointments to confirm satisfaction and address any outstanding concerns

- Handle customer concerns, complaints, and rescheduling requests professionally, escalating to the Branch Manager when needed

What We’re Looking For:

- High school diploma or equivalent.
- Minimum of 1 year of service coordination or similar experience (construction industry experience is a plus).
- Strong organizational skills and the ability to multitask effectively.
- Excellent communication skills, both verbal and written.
- Proficiency with computer applications (MS Office, service management software).
- Detail-oriented with the ability to maintain accurate records.
- Problem-solving mindset and a customer-focused attitude.

What We Offer:

- Competitive pay starting at $21.00 per hour.
- Full time, permanent position (40 hours/week).
- Benefits including:
- Vacation allotment starting at 2 weeks.
- Casual dress
- Dental and extended health care
- Flexible schedule
- RRSP program
- On-site parking
- Store discount

Schedule:

- 8-hour shifts (Monday to Friday, Day Shift)

Why Join Us?
Burgess Plumbing Heating & Electrical Co. Ltd. is a company that values its employees and offers opportunities for growth and development in a fast-paced, supportive environment. If you are ready to make an impact, we want to hear from you! Family owned and operated since 1953!

Apply Today!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Vision care

Experience:

- dispatching: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

Location:

- Williams Lake, BC V2G 1B9 (preferred)

Work Location: In person

📌 Service Advisor/Dispatcher (Williams Lake)
🏢 Burgess Plumbing, Heating and Electrical
📍 Williams Lake