Customer Service Representative / Intake Coordinator

Procolor Collision is seeking a motivated Customer Service Representative / Intake Coordinator to join our team. This role is ideal for a people-focused professional who thrives in a high-volume, fast-paced collision repair environment and takes pride in delivering an exceptional customer experience.

As the first point of contact, you will act as a brand ambassador, ensuring every customer receives a professional, welcoming, and transparent experience from vehicle intake through delivery.

Day to Day Responsibilities

- Serve as the primary Intake Coordinator, guiding customers through the repair process from arrival to vehicle pickup
- Conduct vehicle walk-arounds, identify related and non-related damages, complete intake documentation, and take detailed photos
- Communicate clearly with customers about repair timelines, expectations, and next steps
- Manage appointments in a high-volume, fast-paced shop, ensuring effective workflow and customer satisfaction
- Prepare intake and delivery paperwork accurately and efficiently
- Collaborate with production managers, technicians, and sales managers to ensure repairs stay on track
- Communicate with insurance partners using various digital and communication platforms
- Assign work orders to technicians as required
- Inspect completed repairs and meet with customers upon vehicle delivery to ensure satisfaction
- Process customer payments, deductibles, and customer-pay work




- Maintain accurate records within the repair center and accounting systems
- Support front office operations with administrative tasks as needed

Candidate Minimum Requirements

- High school diploma or GED required
- Minimum 2 years’ experience in an auto body shop (required)
- Minimum 2 years’ experience as an Automotive Customer Service Representative (required)
- Strong communication skills, both verbal and written
- Professional, tactful, and customer-focused approach
- Ability to multitask and perform well in a fast-paced, high-volume environment
- Computer proficiency, including MS Word, Excel, and email

Why Join ProColor?

- Inclusive and supportive work environment
- Strong focus on learning, development, and career growth
- Competitive benefits package including:
- Extended health care
- Dental and vision care
- Disability insurance
- On-site parking
- Excellent work-life balance

Join a team where your skills are valued, your voice is heard, and your dedication to customer service makes a real impact. We look forward to welcoming you to ProColor Collision.

Pay: $45,000.00-$52,000.00 per year

Benefits:

- Casual dress
- Dental care
- On-site parking
- Vision care

Application question(s):

- Do you have a minimum of 2 years of experience working as an Automotive Customer Service Representative in a collision repair facility?
- What collision repair management or estimating systems have you used? (Mitchell, Audatex, CCC ONE, or other automotive shop management systems.)

Work Location: In person

📌 Customer Service Representative / Intake Coordinator (Brampton)
🏢 ProColor Collision
📍 Brampton