About Delta1:

Delta1 Communications Centre provides Public Safety Answering Point, Fire Service Communications, as well as other emergency services and enforcement dispatch for more than 24 communities across the Yukon, Northwest Territories and Northern British Columbia. Our technology and services are tailored to serve the needs of fire, rescue, enforcement and industry personnel across the North.

Job Summary:

Dispatchers are available onsite 24/7/365 to answer calls and ensure a response to emergency incidents. Other tasks include taking reports from the public, transcribing the details, and transmitting that information to the appropriate personnel or department(s). The Delta1 team also provides safety monitoring services for field staff, ensuring compliance with safe workplace regulations and lone-worker legislation.

Responsibilities:

• Handling emergency calls from the public, questioning callers for location and incident details

• Dispatching for Fire & Rescue crews, Enforcement Officers, Investigators, and others

• Judgement-based decisions regarding responses and additional resources

• Accurate recall of callsigns, locations, status details, action requests and readbacks

• Communications by radio, phone, text, email and satellite with data entry of all activity

• Routinely balancing multiple simultaneous communications in order of priority

• Adherence to detailed National Fire Protection Association regulations for dispatching and standard operating procedures

• Field staff safety supervision and tracking, missed check-in follow-up, response deployment

• Transcribing non-emergency reports from the public, preparing reports for transmission

• Equipment and software testing, failure reporting, basic troubleshooting as required

• Training simulation support for emergency partners and client agencies

Down Time :

During quiet periods, dispatchers are permitted to read, study,



use electronics (no online gaming, gambling, use of earphones, and other restrictions will apply) or engage in other reasonable activities as long as they do not distract from or take priority over work tasks, and can be stopped immediately without delay when a call comes in.

Benefits:

Paid Training.

Paid earned vacation days.

A company benefits plan (currently through SunLife) after 3 months of employment, with dental, medical, and other insurance plan options available

A standard 28 day shift rotation consisting of 128 hours (4 nights, 4 days off, 3 days, 3 nights, then 14 days off) in every 4 week period, provides a long term steady predictable schedule. Only working 10 of every 28 days provides for a great work-life balance, travel, family event planning, volunteer activities, hobbies, and more.

Probationary Period:

Employment in this role is subject to a probationary period of six months.

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Emergency Dispatcher Requirements

This job is not for everyone. It can be demanding and stressful at times. It is also very rewarding and occasionally fun. The work itself is responsible, but the environment, management and co-workers are welcoming and relaxed. On-the-job training and ongoing support are provided.

Skills:

• Local knowledge of the Yukon, Northwest Territories and Northern British Columbia including points of interest, highways, and landmarks preferred.

• Superior verbal and written communication and comprehension skills are essential

• Ability to make quick decisions under pressure and manage high-stress situations effectively





• Familiarity with phonetic alphabet, 24-hr clock, radio systems, and mapping tools are considered an asset but training can also be provided.

• Proficient with keyboard typing skills and basic PC (Word, Excel, etc.) use

• Fluency and comprehension of English is essential for all spoken and written communications and reports

Experience:

Willing to ' Hire the attitude and train the skills '. So if you feel you're missing some of the desired qualifications or experience, but are any age, reliable and dedicated, with strong communication skills, and a dedicated willingness to learn, please apply.

Previous dispatching, emergency services, or customer service type work are an asset but not mandatory.

Transportation:

Candidates must be able to provide or arrange their own transportation for at least the first 30-60 days. Approximately 25 minute commute from downtown Whitehorse, (15 minutes from Cousins Airstrip) on the Alaska Highway.

Mileage compensation is provided for training and work, while the work location is outside city limits. (anticipated for only the next 30-60 days)

A new work location in the city limits (Porter Creek area) is expected to be ready before Christmas 2026.

Other Important Information:

The work may be solo up to 85% of the time in a secured dispatch location.

Candidates must be able to work up to 14 hours in a no-smoking office as you can not leave the secure location during your shift without a replacement dispatcher present.

A manager, supervisor, or senior dispatcher is always available to the dispatcher(s) and trainee(s) on duty via either phone or video call 24x7, for questions, to remotely assist, or to coordinate additional dispatch centre resources if required.

As noted earlier, after 3 months of employment, dental, medical, and other insurance plan options are available

📌 Emergency Dispatcher & Safety Monitor (Whitehorse)
🏢 Delta1 Dispatch
📍 Whitehorse