Support Analyst
This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:

Software and hardware procurement
Maintain project documentation, status updates, and reporting.
Support continuous improvement initiatives and operational processes within the team.
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.




Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; Supports change management of varying scope and type; Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.




Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.
Ability to communicate effectively with both technical and non-technical stakeholders.
Data driven decision making - In-depth.
Salaries for part time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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📌 Helpdesk Support Analyst- Part time (Toronto)
🏢 BMO
📍 Toronto