Calgary BMW is actively searching for a Service Administrator to join the team at Dilawri Group!
Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
Customer Focused – We ensure every customer is satisfied.
Make a Difference – We support the communities we serve.

The Service Administrator position is a f antastic starting prospect within the automotive industry as it presents you with exposure a variety of departments in the dealership. In addition, you will be provided with exposure to inventory and customer engagement.

- Responsible for providing exceptional customer service by reviewing repair orders including all work performed and corresponding charges with each customer. In addition,



answering questions or concerns that the customer may have.
- Coordinating with the service manager on completion of customer work orders
- Arrange for the customer’s vehicle to be brought around and return the key to the customer.
- Responsible for coordinating transportation for customers to ensure a smooth pick up and drop off process.
- Responsible for obtaining the customer’s signature and collection of payment.
- Responsible for ensuring daily confirmation of service appointments. Ensure all warranties and recalls are noted and parts are tagged and ordered to ensure an exceptional customer experience.
- Assist the warranty administrator in reviewing and submitting warranty claims to ensure they meet the minimum standards.
- Ensure extended warranties are input in dealership software including warranty details, expiry date and expiry mileage.

You are committed to offering world class customer service and building lifelong customer relationships.
You thrive in an environment that supports collaboration and respect.
You are honest, trustworthy and care about providing the best possible customer experience.

Go to our website to see more about our company and the many reasons why you will want to work for us!

📌 Service Support Advisor (Calgary)
🏢 Calgary BMW
📍 Calgary