Support Evo members remotely from home by solving account, booking, and claims questions through thoughtful customer service. Help keep British Columbians moving. As a temporary part-time Member Services Specialist, you will support Evo Car Share members through the Evo Call Centre. Use phone, email, chat, and other channels to resolve concerns, manage escalated situations, and maintain positive experiences. This contract ends September 30, 2027.

Key Responsibilities:

Support members across phone, email, chat, and other channels

Resolve account questions, concerns, and booking-related issues

Support billing, registrations, reimbursements, rentals, and account maintenance

Assist claims processes and administrative follow-up

Collaborate with Fleet, Claims, Operations, and Member Experience teams

Requirements:

At least two years’ customer service or member support experience

Solid verbal and written communication skills

Professional judgment during complex customer situations

CRM and customer support tools experience

Typing speed of at least 40 WPM

Bring empathy, organization, problem-solving, and communication skills to Evo’s remote member support team serving British Columbians.

#J-18808-Ljbffr

📌 Remote Client Service Advisor (Toronto)
🏢 EVO
📍 Toronto