Restoration operations leadership combines emergency response coordination, project controls, and field accountability across time-sensitive assignments and active sites.

The Operations Manager directs restoration and related project operations from assignment through completion, while coaching Project Managers and supporting site teams. Responsibilities include readiness, approvals, scheduling, documentation, client communication, billing preparation, risk escalation, and closeout. The role also maintains CAT readiness and leads assigned operational areas when a CAT is declared.

Key Responsibilities:

Activate approved CAT plans, confirming roles, resources, priorities, and coverage

Check work authorization and production readiness before work proceeds

Triage vendor escalations and assign owners, actions, dates, and recovery plans

Require daily updates, complete records, photos,



approvals, and signed COS

Coordinate inspections, deficiencies, corrective actions, and verified follow-through

Requirements:

Experience managing restoration, emergency response, or related project operations

Solid understanding of field execution, safety, quality, and compliance

Ability to interpret scopes, estimates, contracts, drawings, and site documentation

Ability to manage competing priorities and time-sensitive issues

Knowledge of insurance restoration, carrier guidelines, SLAs, or IPAC preferred

Apply restoration operations expertise, CAT readiness, documentation discipline, and risk resolution to dependable project delivery.

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📌 Operation Management Officer (Ottawa)
🏢 Integricon Property Restoration and Construction Group
📍 Ottawa