About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at “a job”, but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Client Support Engineer 1 will have the responsibility for full-time onsite support at one of our client's locations. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Work full time at three Thrive' client's in downtown DC and McLean

Analyze and document an unfamiliar client / server network setting while assessing the quickest path to resolution

Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause

Provide onsite assistance for remote Engineers





Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents

Communicate steps taken during troubleshooting and resolutions through clear non-technical communication

Mail Application/Office 365 issues

Remote Access/Onsite incidents (Citrix and Terminal Services)

Networked Printer Issues

New PC installation including hardware, software and peripherals

Bachelor's Degree, Technical Degree or equivalent work experience

- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Is available to work after hours when necessary or for on call rotation if applicable
- Other Preferred Technical Knowledge

In depth knowledge of Windows OS (7, 8.1, 10, etc.)

Experience with Windows Server

Experience with monitoring and remote management tools

Experience with iOS and Android OS

Client Support Engineer 1

CompTIA Net+

Mimecast Level 1

Client Support Engineer 2

Microsoft MD-102

Microsoft Azure AZ900

Microsoft MS-900

Note: This position requires the skills needed to pass these certifications. If candidates are offered a job, it will be expected these will be obtained within one year of start date. Thrive offers training, vouchers, and study time to assist with obtaining these certifications.

📌 Remote Monitoring Support Engineer W/M (Ontario)
🏢 Thrive
📍 Ontario