OVERVIEW As a member of the Client Success Team, the Client Director is responsible for a portfolio of clients, their related daily activities, as well as the planning and management of strategic activities (i.e. Marketing Planning, Product Marketing, and New Engage Technology Products) to achieve client and Engage objectives including revenue accountability and reporting. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.

monitors performance against financial goals and proactively addresses gaps.

Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.

Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) Provides direction to Client Coordinator, operational resources, and other sales and management resources as required.

Fosters innovation and helps clients stay ahead of trends in loyalty and incentives specifically to help drive revenues.

Leads or supports in the onboarding of new clients.

Prepares and delivers performance reviews to direct reports, if applicable.





Bachelor's degree or diploma in Business or a related discipline from an accredited institution.

- 5 to 10 years of directly related work experience in a client management capacity.
- Demonstrated experience managing client portfolios and driving client retention and profitability.
- Experience working within a SaaS environment is an asset within the tech industry
- Excellent client service and relationship management skills aligning with Engage's values or contributing to a team-oriented, innovative, and client-focused culture.
- Experience in planning and managing small to medium size projects.
- Excellent organizational and multi-tasking skills, with the ability to manage multiple priorities within a fast-paced environment.
- Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.

Annual base pay of $100,000.00-$120,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. Integrity/Teamwork/Diversity/Innovation/Courage

📌 Responsable Client Service Manager H/F (Markham)
🏢 Engage People
📍 Markham