Guide customer service functions as a Front Store Supervisor, with responsibility for cashiers, refunds, merchandising, and store standards. Work in a locally owned store.

This supervisor manages front store activity while keeping customers at the centre of service. Responsibilities include answering product location inquiries, resolving refunds and exchanges, promoting the CSI Survey, and ensuring employees present the proper public image. You will also provide ongoing instruction, enforce policies, and support cashier duties when necessary.

Key Responsibilities:

- Answer customer inquiries about products, rainchecks, and store services
- Resolve refunds, exchanges, and other customer issues within guidelines
- Promote the CSI Survey through customer interactions




- Provide ongoing guidance and instruction to store employees
- Perform cashier duties when necessary

Requirements:

- Problem-solving ability to support customer satisfaction
- Planning, judgement, and decision-making skills
- Independent thinking for organizing store activities
- Computer literacy and effective time management skills
- Knowledge of products and supplies

Use customer service leadership, problem-solving, cashier knowledge, and organized planning to support front store operations.

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📌 Front Store Customer Service Supervisor (Tilbury)
🏢 Loblaw
📍 Tilbury