- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes: o daily deposits o shift reports and logs o distribution of gift-with-purchase items
- Telephone, Email and In-Person Inquiries
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events as per the Marketing Director
- Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
- Professionally respond online to customer service inquiries on KIPSU
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
Schedule Requirements
This is a part-time position averaging 12-20 hours per week. Candidates must be available to work during business hours, including weekends and holidays, based on business needs.
Hours of operation are Monday-Saturday, 9:00 AM-9:00 PM, and Sunday, 10:00 AM-6:00 PM.
Qualifications
- Availability for flexible shifts.
- Excellent customer service skills with a drive to go above and beyond
- Superior written and oral communication skills
- Ability to work in a "team" environment
- Various computer skills - Microsoft Office
- Competent in Social Media, Facebook, Website, etc.
- We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
- Must be accountable and punctual
- Creative and self motivated
This posting is for a backfill position.
The compensation that will be offered to the successful candidate will depend on factors such as