We are looking for fun, friendly and outgoing people to join our Customer Service team in Edmonton!

What does a Customer Service Team Member do?

- Answer incoming phone calls and return voicemails
- Reach out by phone to our past customers to book them in again
- Respond to email inquiries
- Collect payments over the phone and online
- Respond in real time to online chats (yes - a real human answers those!)
- Other tasks as needed

We are currently looking for folks with:

- Tuesday afternoon availability (starting at 3pm or earlier)
- 1 other weekday
- Saturday/Sunday

General Requirements

- 18 years or older
- Genuine empathy for others, with a desire to understand and help
- Very organized and doesn't let things "slip through"
- Excellent computer and internet skills
- Happy, friendly and outgoing, with a positive "can-do" attitude
- Versatile and adaptable
- Excellent communication skills (written and verbal)

Must Have Experience

- Phone Experience




- Are you pumped to pick up the phone and help customers? Are comfortable starting conversations and asking questions? Great - Our customers are here to have fun, so it’s usually a fun and happy call
But, this can’t be your first job answering phones

- Previous Customer Service Experience

- Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers make happy memories with us

- Experience working in an office + sitting at a desk

- This job is all office work, so sitting at a desk for your full shift has to be a-okay with you.

- Closing that sale

- We aren’t pushy about sales, but we are a business. The candidate for this role needs to be able to upsell, close the sale, and ask for the booking. A tiny bit of a competitive spirit will work well.

#J-18808-Ljbffr

📌 Customer Service Rep - Laser City (Edmonton)
🏢 FunEx Head Office
📍 Edmonton