Use solid listening and de-escalation skills to assist tenants, support residence operations, and respond to daily needs in a shift-based setting.

The Direct Support Worker assists residents and tenants with practical, personal, and moral support. You will serve as a first contact for situations not requiring immediate 911 assistance, report incidents, and enforce policies. The position includes administrative work, document creation, chore coaching, food-service preparation, and liaison duties. Experience in a social setting is preferred.

Key Responsibilities:

- Respond to residents requesting advice, guidance, or assistance
- Act as first contact when 911 assistance is unnecessary
- Report incidents and information accurately to staff
- Create and revise documents supporting program delivery




- Liaise with referral sources and external agencies

Requirements:

- High school diploma or approved alternative combination
- At least one year of experience, preferably socially focused
- Mental Health First Aid and Non-Violence certification or willingness
- Strong communication, listening, negotiation, and problem-solving skills
- Ability to work with diverse and vulnerable populations

Apply your communication, documentation, and de-escalation strengths while supporting tenants and staff within The Salvation Army.

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📌 Residential Support Services Assistant (Charlottetown)
🏢 The Salvation Army
📍 Charlottetown