Lead Walmart Canada front end operations with customer service expertise and associate support in a retail store environment.
As Customer Service Manager, you guide front end operations, resolve customer and associate concerns, and support a positive shopping experience. You train associates on systems, Company procedures, scanning accuracy, productivity standards, and safety requirements. You also help maintain compliance with operational standards.
Key Responsibilities:
- Monitor Front End coverage, breaks, and customer flow
- Handle customer and associate concerns professionally
- Oversee purchase, return, and exchange transactions
- Prepare registers and complete cash accuracy audits
- Promote Walmart programs, services, and initiatives
Requirements:
- Be 16 or older
- Follow protected work practices and emergency procedures
- Work evenings, weekends, and holidays as needed
- Stand, bend, and lift inventory or supplies
- Occasionally lift items weighing up to 50 pounds
Support Walmart Canada customers and associates through front end leadership, transaction oversight, training, and operational compliance.