Serve Alberta energy customers remotely through phone, email, and live chat while providing accurate, skilled first-contact resolution. ENMAX’s Customer Service Representative role requires adaptability and clear communication.

This permanent, part-time position represents the ENMAX brand as a trusted advisor for Albertans’ energy needs. You will explain billing, accounts, products, services, policies, and options. The work includes troubleshooting high bills, setting up new service, promoting relevant solutions, and resolving inquiries across several channels.

Key Responsibilities:

- Deliver professional customer experiences across phone, email, and live chat
- Resolve customer inquiries at first contact whenever possible
- Explain billing, accounts, services, policies, and available options clearly




- Recommend products, services, or solutions matching customer needs
- Escalate complex calls through appropriate support teams

Requirements:

- Ability to work primarily remotely from a private workspace
- Residence within 45 minutes of ENMAX’s Calgary head office
- Availability for at least 20 hours weekly
- Ability to flex up to 36 hours weekly
- Office attendance at least weekly during probation

Apply customer service, energy account knowledge, and adaptable communication skills while representing ENMAX across multiple service channels.

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📌 Remote Energy Customer Service Representative (Calgary)
🏢 ENMAX
📍 Calgary