Jim Pattison Hyundai Northshore is looking for an experienced Service Advisor to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly, professional, and positive experience.The ideal candidate is organized, customer-focused, and takes pride in providing great service while building solid relationships with our customers.Schedule: This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership's operating hours.This role reports to the Parts & Service Manager of the dealership.A Day in the LifeGreet Service customers and ensure the customer's needs are fully understoodPromptly and professionally answer incoming calls to the Service departmentAccurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needsPrepare accurate quotes for recommended services and obtain customer approvals for repairsAct as the liaison between the customer, the parts department, and the Automotive TechniciansEnsure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait timesManage customer complaints respectfully and promptly; elevate concerns when appropriateConduct vehicle inspection walk-arounds before and after service appointmentsMaintain a tidy, presentable work spaceEnsure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentOther administrative duties as assignedWhat We're Looking ForA valid BC Driver's license is required,



including a satisfactory Driver's Abstract reportPrevious experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an assetPrevious, related experience in a customer-facing role would be considered an assetProficiency with Microsoft Office (Word, Excel, Outlook)Strong customer-service skills with a friendly, approachable attitudeGood data entry skills, with strong accuracyDetail-oriented, with the ability to multi-task and prioritize responsibilitiesAbility to stay calm and focused in a face-paced environmentReliable, punctual, and dependableGood written and spoken communication skillsAbility to work in close proximity to a noisy automotive shopAbility to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and coldWhat We OfferCompetitive wagesComprehensive benefits package, including health, dental, and insuranceUnlimited opportunities for advancement, growth, and developmentManufacturer led training opportunitiesAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive, supportive working environmentVisit our Careers Page to explore more opportunities: https://www.Jpautogroup.Com/careers/This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver's Abstract.We thank all applicants for their interest; however, only those selected for interviews will be contacted.We are an equal chance employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Hyundai Service Advisor (North Vancouver)
🏢 Tribe513
📍 North Vancouver