Customer communication and complaint resolution define this Customer Relations Officer role with WhatJobs Direct in Kimberley, using a hybrid work model.
WhatJobs Direct seeks a proactive, detail-oriented officer to support positive customer experiences. You will manage inquiries, build relationships, communicate professionally, and coordinate customer needs with internal departments. The position combines office-based collaboration in Kimberley, Northern Cape, with remote flexibility.
Key Responsibilities:
- Manage and resolve inquiries, complaints, and customer issues promptly
- Build lasting relationships through effective customer communication
- Liaise between customers and internal departments
- Maintain detailed CRM records of customer interactions
- Follow up proactively after resolutions
Requirements:
- Proven customer service or customer relations experience
- Excellent verbal and written communication skills
- Solid negotiation and conflict resolution abilities
- CRM software and office application proficiency
- Ability to commute to Kimberley, Northern Cape
Bring empathy, CRM proficiency, and conflict resolution skills to strengthen customer relationships for WhatJobs Direct in Kimberley.