Lead collections operations through people leadership and campaign optimisation as a Collections Call Centre Manager at Red Ember Recruitment. Drive customer rehabilitation targets.

This manager oversees daily call centre performance, portfolio management, and operational control. The work includes coaching leaders, analysing KPIs, improving campaigns, and maintaining compliance. Success depends on explicit communication, disciplined execution, and effective reporting across collections operations.

Key Responsibilities:

- Lead and develop team leaders through mentoring and coaching
- Communicate business and management messages to teams
- Oversee staffing, workflow, resources, and daily operations
- Monitor KPIs and prepare weekly and monthly reports




- Assess campaigns and identify continuous improvement opportunities

Requirements:

- Grade 12 or Matric qualification
- Three to eight years in debt collections
- Three to five years in operational leadership
- Advanced Excel and collections software proficiency preferred
- Knowledge of credit cycles, collection acts, and privacy legislation

Apply collections leadership, portfolio management, reporting, and compliance expertise to strengthen call centre performance and customer rehabilitation targets.

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📌 Collections Call Centre Manager (Woodstock)
🏢 Red Ember Recruitment
📍 Woodstock