Serve shoppers at QuadReal Property Group’s Concierge Desk using strong communication and customer service skills. Work across telephone, email, and in-person inquiries.

This Guest Services Representative role supports the Centre’s shoppers, retailers, and service functions. You will maintain knowledge of stores, locations, merchandise, events, and promotional services. The position also includes gift card transactions, administrative work, and customer assistance.

Key Responsibilities:

- Respond professionally to shopper requests across service channels
- Maintain current knowledge of Centre services, stores, and events
- Build relationships with retailers and explain Centre services
- Support gift card payments and reconcile receipts
- Assist with events, gift wrapping,



and Concierge Desk duties

Requirements:

- Experience in a similar position with exceptional customer service skills
- Intermediate Microsoft Office skills, including Excel and Word
- Strong organization, planning, and time management abilities
- Excellent oral and written communication with attention to detail
- Versatile availability for weekdays, weekends, and holidays

Bring customer service, organization, and communication skills to support shoppers and retailers through QuadReal’s Concierge Desk.

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📌 Shopping Centre Concierge Representative (North Vancouver)
🏢 QuadReal Property Group
📍 North Vancouver