Welcome GoodLife Fitness Members with polished front desk service, club systems knowledge, and a clean, safe workplace. Support positive experiences from arrival onward.
As a Customer Service Representative, you will greet Members and Potential Members, manage check-ins, and answer questions. You will support fitness goals through FitFix and Cardio machine assistance, membership knowledge, and Fit-Fix Starter sessions. The role also includes handling calls, appointments, Member updates, sales opportunities, and concerns.
Key Responsibilities:
- Greet Members and Potential Members warmly upon arrival
- Check Members in for workouts at the Club
- Answer calls, take messages, and book appointments
- Assist with FitFix and Cardio machine questions
- Complete cleaning tasks, Club runs, and required learning
Requirements:
- Hold CPR-A and AED Certification
- Obtain Smart Tan certification within three months
- Demonstrate excellent written and verbal communication
- Possess computer proficiency and fitness industry knowledge
- Bring customer service and sales experience, preferably
Deliver approachable customer service at GoodLife Fitness through front desk expertise, club knowledge, communication, and Member support.