Help customers select products, request quotations, and resolve service issues as a Customer Care Associate I at HD Supply Canada. Use telephone, email, writing, and fax.

This entry-level customer care position supports the sales process through product representation, alternative recommendations, and department initiatives. You will handle customer orders and inquiries while maintaining service goals. The role includes computerized tracking, troubleshooting, follow-up, and escalation of complex problems to a supervisor.

Key Responsibilities:

- Handle telephone, email, written, and faxed customer requests
- Represent products and support profitable sales growth
- Recommend alternatives based on customer needs




- Complete follow-up within department service goals
- Refer complex, non-standard problems to supervisors

Requirements:

- High school diploma or GED strongly preferred
- Zero to two years of experience in the responsibility area
- Ability to follow instructions and established department processes
- Willingness to work under close supervision
- No travel required for this position

Use customer communication, product knowledge, sales support, and follow-up skills to serve HD Supply Canada customers effectively.

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📌 Customer Care Sales Support Associate (Toronto)
🏢 HD Supply
📍 Toronto