Support employees through Workday and Neocase as an Employee Services Representative in a high-pressure, multi-channel HR contact centre.
This regular full-time Enbridge position provides first-contact HR support across phone, chat, case, and email channels. You will resolve payroll, benefits, pension, workforce information, and employee lifecycle inquiries. The work requires accurate documentation, sound judgment, confidentiality, and coordination with specialized HR teams.
Key Responsibilities:
- Answer employee inquiries across multiple contact centre channels
- Research and resolve standard payroll and advantages issues
- Validate information across Workday and other HR systems
- Document investigations and interactions accurately in Neocase
- Guide employees through digital HR self-service tools
Requirements:
- Minimum three years customer service or related HR operations experience
- Experience with Workday or comparable HRIS platforms
- Experience with Neocase or similar case management systems
- Strong communication, judgment, problem-solving, and decision-making skills
- Fluency in English; French bilingualism is an asset
Apply your HRIS, case management, and customer service expertise while resolving sensitive employee inquiries for Enbridge.