At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!Sounds pretty great, doesn't it? It is!We are hiring for an individual to join our Housing Services team as a Health Initiatives Manager. This role supports programming for participants living in ShelterCare and Supportive Housing. This role also works collaboratively with all House of Friendship programs. They will possess and utilize their passion for coaching and developing people and teams. They will provide leadership and coordinate the daily operation for the Health Initiatives team by providing supervisory support to staff involved in facilitating participant pathways and ensuring wraparound health supports are available.This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan. Schedule is generally Monday to Friday, from 8:30am to 4:30pm, with pre-planned evening and weekend work to support the 24/7 program operations. Valid G class driver's license is required for travel throughout Waterloo Region. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment.Key Responsibilities:Lead, develop and support the team (staff, volunteers and students), including coaching and development, team dynamics, conflict management etc.Responsible for all aspects of leading a team including recruitment, retention, training and onboarding, supervision, performance assessment, development and managementResponsible for the healthy and safe operation of the program; ensuring a physically and psychologically healthy work environment for all team membersResponsible for the allocation of staff, students and volunteers based on the needs of each program and/or siteResponsible for all aspects of service operation including development and review, budget, allocation of resources, and relationships with funders and community partners, staff and participant safetyResponsible for all aspects of service data collection including completing audits of staff logs and running reports to ensure data collected is reliable and validResponsible for ongoing service evaluation and quality improvement, leading service reviews and service evaluation initiativesMaintain high level proficiency with respect to confidentiality in compliance with Personal Health Information Protection Act (PHIPA)Create reports and proposals to support or source funding. Responsible for the management financial functionsResponsible for property management functionsCollaborate with partners and agencies to provide relevant health services into House of Friendship environmentsRepresent House of Friendship at various community development and neighbourhood related meetings and community forums and events; bringing relevant issues and solutions to the conversationTake a lead role in community consultation and leadership development initiativesMaintaining partnerships, presence at appropriate community tables/communities of practiceOn-call responsibilities for after-hours emergency crisisCommitted to service integration internally/externallyChampion Harm Reduction approaches across the organizationJob Specific Knowledge/Skills:Sensitivity to and knowledge of issues relating to and impacting on all genders and all marginalized populationsVery robust leadership, team building and decision-making skills required including demonstrated strength in coaching and developing people and teamsExperience with coaching and mentoring for personal growth and development,



including the ability to coach others through conflictCommitment to work with and support training of students, volunteers and new employees as requiredDemonstrated skill in building and maintaining productive relationships (staff, community partners, funders)Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environmentPassion for utilizing innovative approaches to providing supports in addiction treatment settingsKnowledge of complementary therapies is preferredDemonstrated capacity for accurate and efficient documentation and computer data entryCommitment to stage matched, strengths based, person-centred quality psychotherapy servicesAdvanced knowledge of and training in substance abuse and recovery issuesKnowledge of Ministry of Health and Long-Term Care requirementsKnowledge of local community agencies and resources is an assetCommitment to ongoing professional development and trainingAbility to accept and apply feedback and take initiativeGroup facilitation and management skillsFamiliarity with data collection tools used to set and monitoring targets and support improvementEducation/Experience:University degree in Social Work, Counselling or related field of studyProfessional registration, in good standing, with a regulated health professional college or related healthcare regulatory body in Ontario [e.G. College of Nurses of Ontario,Ontario College of Social Workers and Social Service Workers (OCSWSSW), College of Registered Psychotherapists of Ontario (CRPO)]Minimum 3 years leadership experience, developing, leading and coaching a team requiredKnowledge of substances, problematic substance use, recovery oriented, stage matched interventions, evidence informed practices and clinical treatment modalities, including but not limited to Motivational Interviewing and Cognitive Behavioral Therapy requiredExperience with collaboration, program development and program implementationExperience providing clinical supervisionCritical Skills:Commitment to understand and uphold the mission and values of House of Friendship is expectedExemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills requiredAbility to work professionally as a team member with staff, participants and communitymembersBuild solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomesDemonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive mannerExperience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needsStrong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplaceExperience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service deliveryMust be dependable, professional, flexible, a team player, and have a positive attitudeRespectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challengesExcellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keepingAble to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem,



show flexibility and explore possible solutions in an innovative and creative wayAct as a change agent; contributing to continuous improvement and the successful implementation of change initiativesCompensation:At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work workplace where our team is able to thrive, succeed, and have a positive work experience.House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.We value the work that you do with fair pay and benefits:Time off includes four (4) weeks of vacation, 5* personal days (3 for the remainder of 2026) and sick credits totaling approximately 12 days per yearFull-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance ProgramWe believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programsWe help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings AccountRate of Pay:At House of Friendship all compensation ranges are categorized under a series of "grades" and we base our payment structure on internal equity. When determining rate of pay, a candidate's past related experience will be taken into consideration.Grade: 6 Manager IMin: $34.62Mid: $39.36Max: $44.09Working Conditions:Generally daytime hours with pre-planned evening and weekend work to support the 24/7 operation of services as neededOn-call rotation for program leadership and direction during times of crisis in some programsIntensive contact with program participants requiredEncountering participants at program sites under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness to be expectedThis role is being posted to fill a new role in the organization.House of Friendship is open and inviting to qualified candidates with lived experience.House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.If you are as passionate as we are about serving the community, let's talk.By end of day October 29, 2026.Artificial Intelligence (AI) is not being used in the screening of applications.

📌 Health Initiatives Manager (Alton)
🏢 House of Friendship of Kitchener
📍 Alton