Global Relay seeks an L1 Technical Support Specialist with troubleshooting and customer communication skills for its fully in-office 24x7 Frontline team.This entry-level position supports Global Relay’s Small and Medium Business team. You will provide first-level assistance, manage requests, and triage cases. The work requires transparent communication, detailed documentation, and basic technical problem-solving.Key Responsibilities:Provide first-level technical support for Global Relay servicesAssist customers with basic technical issues and queriesCreate detailed escalation tickets for Intermediate SpecialistsPerform user management and self-service requestsManage queues and triage cases appropriatelyRequirements:One to two years in customer-facing technical supportStrong desire to develop troubleshooting skillsAbility to manage multiple structured prioritiesExcellent attention to detail and policy adherenceStrong written and verbal English communicationApply your customer support, troubleshooting, and escalation skills as an L1 Technical Support Specialist at Global Relay.#J-18808-Ljbffr

📌 Technical Support Specialist (Winnipeg)
🏢 Global Relay
📍 Winnipeg