Deliver personal lines insurance service from Duliban Insurance’s Grimsby office, using policy expertise, communication, and client-focused problem solving daily.

As a Customer Service Qualified, you will support personal lines clients with policy changes, endorsements, billing inquiries, and documentation. You will review policies, recommend coverages, explain premiums, and assist with claims. The position requires a valid RIBO license and at least two years of personal lines insurance or similar client-facing experience.

Key Responsibilities:

• Answer client calls and digital or in-person service requests
• Manage policy changes, endorsements, billing inquiries,
  
  
  
  and documentation
• Review policies and recommend coverages based on client needs
• Assist claims reporting and liaise with insurance carriers
• Handle PAL, Hagerty, and Elite specialty products

Requirements:

• Valid RIBO license in good standing
• Minimum two years personal lines or client-facing experience
• Professionalism, integrity, communication, and interpersonal skills
• Ability to work independently and within a team
• Availability for weekday and rotating Saturday shifts

Bring organized client service, coverage knowledge, and claims support expertise to Duliban Insurance’s personal lines team in Grimsby.