Bilingual Reservation Agent, Call CentrePosition: Bilingual Reservation Agent, Call CentreDepartment: FITReports to: Supervisor, Reservation DepartmentStatus: Full-TimeThe OpportunityThe Call Centre Reservations Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and consistently delivering excellent customer service.How You Will Be Spending Your TimeGenerate revenue to contribute to overall objectiveAnswer calls in a timely, courteous and professional mannerEnforce active selling skills to close a saleProcess bookings with accuracy and detailConsistently meet individual performance targetsStays current on products, services, promotions, procedures and technologyIdentify and solve challengesContribute to continuous departmental improvementsAll other related tasks as required or assigned by managementThe Skills, Experience and Requirements You Need to be SuccessfulExcellent communication skills, Must be Bilingual - French and EnglishTravel/Tourism school diploma or equivalent related travel industry experience1-2 years of on-the-job experience and/or performing similar duties requiredExcellent customer service skills and interpersonal skillsProfessionalism and patienceTeam player but able to work autonomouslyAbility to work under pressure and meet deadlinesExcellent selling skills and results drivenKnowledge of the travel industryComputer knowledge - Microsoft Office,



Sabre - and ability to learn new softwareKnowledge of Sabre (an asset)Working conditionsCall Centre environment – home-based37.5 hours per weekCall Centre hours of operation:Monday to Friday: 9:00 a.M. – 8:00 p.M.Saturday: 10:00 a.M. – 4:00 p.M.(Note: Call centre hours are subject to change based on the needs of the business.)Crew AdvantagesMedical and dental benefitsEmployer RRSP contribution programAwesome travel advantages for you, your friends and familyEmployee Assistance Program for you and your family membersWho We AreHIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada's largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.Ca, itravel2000.Com, Sunquest, The Travel Experts, Merit Travel, Flights.Ca and Cruises.Ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.Are You Ready to be part of the team?We thank all applicants for their interest; only those selected forfurther consideration will be contacted.HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

📌 Bilingual Reservation Agent, Call Centre (Montreal)
🏢 Redtag
📍 Montreal