Employee Type: PermanentFull-Time/Part-Time: Full-TimeWHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the BestWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledThe Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.KEY PERFORMANCE METRICSSuccessful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracyAccuracy and maintenance of store profile information used for signage distribution and executionTimely resolution of signage-related support requests and inquiriesPositive feedback and strong partnerships with internal and external stakeholdersContinuous improvement of signage processes, tools,



and communicationKEY ACCOUNTABILITIESPartner with Visual Merchandising Teams to:Act as the primary point of contact and subject matter expert for signage programs and processesDevelop, audit, and manage signage matrices for seasonal campaigns and initiativesCoordinate signage reviews with Visual Merchandising leadership and key stakeholdersCreate and distribute clear, actionable communications to support seasonal signage execution in storesDevelop training resources and educate partners on signage standards, tools, and processesSupport seasonal changeovers, new store openings, renovations, and other key business initiatives as requiredPartner with Creative Studio to:Lead signage briefing and copy request processes, ensuring clear and complete project requirementsCollaborate on creative reviews to ensure signage supports merchandising and business objectivesMaintain the accuracy of signage matrices throughout project lifecyclesReview final artwork files to ensure quality, accuracy, and production readinessManage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiativesPartner with Signage Vendors to:Coordinate signage programming and production requirementsManage invoice processing and budget tracking with accuracy and timelinessResolve production, delivery, and quality-related issuesCollect and communicate signage shipment and tracking information to stores and stakeholdersProcess Improvement & Operational ExcellenceMaintain and continuously improve signage tools, portals, and documentationManage signage-related support tickets and inquiriesMaintain accurate store profile information to support operational efficiencyIdentify opportunities to streamline processes, improve execution,



and enhance consistency across the store networkLeverage technology and creative solutions to improve signage workflows and communicationPeopleBuild strong partnerships across teams to deliver solutions efficiently and effectivelyShare knowledge, best practices, and expertise with colleagues and stakeholdersFoster collaboration by encouraging diverse perspectives and open communicationInfluence without direct authority and build alignment across cross-functional teamsSupport a culture of continuous learning, innovation, and accountabilityCulturalModel Indigo's values and contribute positively to team cultureEmbrace diversity of thought and foster an inclusive environmentDemonstrate curiosity, adaptability, and a growth mindsetActively support organizational change and continuous improvement initiativesSCOPEReports To: Manager, Visual Merchandising - Print, Store Planning & SignsManager Once Removed: Director, Visual Merchandising - Field Visual, Print & SignsKEY RELATIONSHIPSInternal:Visual Managers and Field Visual TeamCreative StudioConsumer ExperienceMarketing and Digital CommerceStore OperationsExternal:Signage vendors and production partnersSuppliers and service providersQualificationsWork Experience / Education / CertificationsCollege diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related fieldRetail experience, particularly within Indigo, is considered an assetStrong written, verbal, and interpersonal communication skillsDemonstrated project coordination and organizational skills with the ability to manage multiple prioritiesHigh attention to detail and commitment to accuracyStrong problem-solving and critical-thinking abilitiesProficiency in Microsoft Office applications, particularly ExcelWorking knowledge of Adobe InDesign and SharePoint preferredAbility to work effectively in a fast-paced, cross-functional environmentStrong stakeholder management and relationship-building skillsAbility to translate complex information into clear, actionable communicationsOther (travel, Bilingual, etc.)Occasional travel, including overnight travel, may be required

📌 Coordinator, Visual Merchandising - Signs (Toronto)
🏢 Indigo-Books-
📍 Toronto