Support hotel guests through reservations, room information, and service requests as a Front Desk Agent with accurate, attentive communication.

As a Front Desk Agent, you will manage guest arrivals, departures, reservation details, messages, room changes, and service follow-up. The position includes assisting Reservations during high traffic, communicating hotel features and amenities, and coordinating with Housekeeping, Bell, In-Room Dining, and other departments. Previous Front Desk Agent experience, a high school diploma, and English fluency are required. Property management system experience is essential; Opera System and Microsoft Office are preferred.

Key Responsibilities:

• Confirm reservations and document requests, billing, and cancellations
• Register guests, verify information, and assign appropriate rooms
• Communicate amenities, messages,
  
  
  
  arrivals, departures, and VIP information
• Coordinate room status, room changes, and housekeeping follow-up
• Document complaints and requests through completion and guest satisfaction

Requirements:

• Previous Front Desk Agent experience
• High school diploma
• Explicit English communication with guests and co-workers
• Ability to access property management systems and computers
• Ability to prioritize, organize, and follow up accurately

Bring reservation coordination, hotel knowledge, and responsive communication to every guest interaction at the front desk.