Welcome GoodLife Fitness Members with solid customer service, front desk expertise, and a commitment to clean, safe Club experiences.
The Customer Service Representative, known as a Motivator, creates positive interactions for Members and Potential Members. You will greet arrivals, manage check-ins, answer calls, book appointments, and support fitness questions. The position also involves memberships, Club services, systems, and sales opportunities.
Key Responsibilities:
- Greet Members and Potential Members warmly upon arrival
- Check Members in for workouts and direct visitors
- Answer calls, take messages, and book appointments
- Resolve Member questions, concerns, and information updates
- Complete cleaning tasks, Club runs, and required learning
Requirements:
- CPR-A and AED Certification
- Smart Tan certification within three months
- Excellent written and verbal communication skills
- Computer proficiency and fitness industry knowledge
- Previous customer service and sales experience is an asset
Support welcoming Club experiences through approachable communication, reliable systems knowledge, and attentive customer service for GoodLife Fitness Members.