Connect patients with virtual care through Tia Health as a Telehealth Patient Services Assistant, supporting appointments, messaging, and technical guidance remotely. Your organization helps virtual visits run smoothly for patients and physicians.

WELL Health Technologies’ Tia Health platform connects patients with licensed physicians across Canada. This full-time assistant position supports virtual clinic operations through patient communication, appointment management, EMR maintenance, and administrative coordination. Familiarity with telehealth platforms and medical terminology is required.

Key Responsibilities:

• Communicate with patients by phone, email,
  
  
  
  and secure messaging
• Help patients join virtual visits successfully
• Troubleshoot minor patient technical issues
• Verify insurance information and assist with billing tasks
• Ensure compliance with Canadian privacy regulations

Requirements:

• Experience in medical office or healthcare settings
• Familiarity with EMR and telehealth platforms
• Knowledge of medical terminology
• Robust communication and organizational skills
• Attention to detail and confidentiality

Use patient communication, telehealth coordination, and EMR skills to strengthen Tia Health’s virtual care experience across Canada.