Support fitness members with friendly service, membership assistance, and transparent communication as a Customer Service Associate at Planet Fitness.
This Front Desk Associate position focuses on delivering exceptional experiences for members, prospective members, guests, and teammates. You will connect with people, answer questions, manage membership-related functions, conduct prospective member calls and tours, and resolve concerns or escalate them to a Manager. The role also includes supporting club cleanliness, safety, and policy standards.
Key Responsibilities:
- Connect with members on the club floor
- Offer fitness journey assistance while upholding club policies
- Conduct prospective member calls and tours
- Assess membership needs and process related transactions
- Identify safety, cleanliness, maintenance, and facility concerns
Requirements:
- Enjoy connecting with people and helping others
- Communicate clearly, listen well, and respond empathetically
- Be punctual, reliable, and dependable
- Learn quickly through online and hands-on training
- Ability to lift up to 75 pounds
Use empathy, integrity, and customer service skills to help create Planet Fitness member experiences where everyone feels welcome.
#J-18808-Ljbffr
📌 Fitness Club Customer Service Associate (Brampton)
🏢 Planet Fitness
📍 Brampton
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.