From deliveries to the Alaskan Gold Rush in 1905 through armoured cars to ground and courier service, the Loomis brand has a long history of providing Canadian clients with high quality domestic service. Owned by TFI International, Loomis Express contributes to their annual operating revenue of over 5 billion dollars. As a national provider in the Courier sector, Loomis works in synergy with other TFI companies to provide excellent product delivery and client service.

Position Summary

Reporting to the Billing & Revenue Control Supervisor, you will perform a range of activities related to the creation and maintenance of customer accounts, as well as invoicing processes. We are looking for a resourceful self-starter who is eager to take on new projects and challenges, working cross-functionally to investigate and resolve issues as they arise. You are an inquisitive critical thinker and quick learner, with exceptional literacy and oral communication skills. You are methodical and detail-oriented, with a firm understanding of business concepts as they relate to billing cycles and customer financial information. You do not hesitate to participate, ask questions, and actively contribute constructive thoughts and ideas in a collaborative setting.

• Administer new customer accounts in compliance with our standard set of procedures. This includes gathering relevant credit background information; obtaining required approvals from stakeholders; reviewing all forms and contracts for completeness & accuracy; and checking to ensure that all rates and details loaded into the system are correct and in accordance with customers’ signed agreements.
• Work closely with Pricing, Sales, and other departments to update and maintain our customer database, as required. Provide guidance, when needed,
  
  
  
  and resolve any discrepancies or issues in a timely manner so as to ensure accurate customer information and billing.
• Accurately perform daily billing & invoicing functions and analyses using specialized billing software and reporting techniques.
• Assist with the investigation and resolution of customer/stakeholder inquiries and issues (including billing errors, adjustments, and explanations) in a timely manner.
• Collaborate with the IT Development Team to proactively identify and efficiently resolve system issues.
• Provide cross-functional support and other duties as assigned

Qualifications & Skills

• Completion of post-secondary education in Business or other relevant field.
• 2 years of office experience, including experience using customer databases and billing software packages.
• Advanced proficiency in Microsoft Excel, Microsoft Outlook and other MS Office applications.
• Strong analytical thinking & proactive problem-solving skills, with a proven ability to work both independently and as part of a team.
• Process-driven mindset, with strong organizational, multi-tasking, and decision-making abilities.
• Ability to interface with other departments in a clear and professional manner. For this, exceptional written and oral communication skills, with attention to accuracy and detail are a necessity. Robust reading comprehension skills are a key point in success.
• Adaptable & inquisitive – An ability to continuously learn, grow, and develop new skills is an asset.
• A patient and positive attitude is a must.

Loomis Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities