Bilingual French writing and speaking support SAP Canada customers from Vancouver, British Columbia, in a hybrid contract assignment. Strong communication and software experience are valuable.

This four-month Bilingual French Customer Engagement Associate assignment handles inbound customer and prospective-customer inquiries. The work uses chat, phone, and email while applying customer support experience, business acumen, and SAP systems knowledge. Candidates must reside in British Columbia.

Key Responsibilities:

• Answer inbound chats, phone calls,
  
  
  
  and emails
• Manage and organize leads from SAP inbound channels
• Input leads into SAP CRM and marketing tools
• Profile leads and route them to appropriate teams
• Identify escalations and route them to managers

Requirements:

• Bilingual French writing and speaking ability
• BBA, BComm, or BA graduate at minimum
• Excellent customer support and communication skills
• Robust business acumen and proficient MS Office skills
• Customer service or previous phone experience is an asset

Use French communication, customer support, and SAP tools to manage inbound engagement for SAP Canada customers.