Tenant Support WorkerDate: Oct 7, 2026Location: Vancouver, BC, CACompany: Lookout Housing and Health SocietyEmployment Status: CasualWe provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.Lookoutsociety.CaSite Location: Walton Residence15 minute walk from Stadium-Chinatown Skytrain StationDays and Hours of Work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidaysShift Length: 7.5 hours in lengthDays of Rest: consecutive. Schedule may change with two weeks' noticeProbationary Period: 488 hours with mid and end point reviewsNight premium will be given to staff that work 50% or more of their shift between 00:00-08:00 HoursSalary: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)Job SummaryThe Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout's Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition)



certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.Job DutiesWill participate in tenant intakes, and provide support services and assessmentsWill identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medicationEnsure that basic needs are met by working closely with individuals on a long-term, ongoing basisComplete required paperwork and maintain statistical and evaluative dataAssist with volunteers and practicum students on siteSome external work is likely to occur; use of an automobile may, at times, be usefulEmployees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permittedResponsible for complying with and contributing to all aspects of health and safety programQualifications & CompetenceDiploma in Community Social ServiceClass 5 BC Drivers' License (*Only if required)OFA 1 First Aid CertificateFood Safe Certificate (*Only if required)Recent related experience of two (2) year's OR an equivalent combination of education,



training and experience OR other qualifications determined to be reasonable and relevant to the work.A minimum of two (2) years sobriety if having alcohol and/or drug problems.Criminal Record Clearance – Vulnerable SectorSkills And AbilitiesKnowledge/familiarity with related resources such as: Mental Health, Income Assistance,Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.Ability to carry out the duties of the positionAbility to work independently and in cooperation with othersAbility to operate related equipmentAbility to communicate effectively both verbally and in writingAbility to organize and prioritize workAbility to observe and recognize changes in guestsAbility to establish and maintain rapport with guestsHome management skillsAbility to instructSuitability to work with disadvantaged and challenging adults in a diverse environment.Ability to analyze and resolve problemsConflict resolution and crisis intervention skillsAdvocacy SkillsClosing Date: November 8, 2026 at 5:00 pmLookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive workplace."All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

📌 Job Title Tenant Support Worker (Vancouver)
🏢 Lookout Housing + Health Society
📍 Vancouver