Transform banking operations through integrated roadmaps, process improvement, and measurable benefits in a hybrid Downtown Toronto assignment. As Delivery Lead, you will guide the Commercial and Business Banking Operations Change Program for a leading Canadian bank. You will connect future-state recommendations with requirements, controls, technology dependencies, and business impacts. The assignment emphasizes direct accountability for execution, outcomes, readiness, and sustainment.

Key Responsibilities
Sequence near-term improvements alongside longer-term operational changes Validate requirements, process changes, controls, and business impacts Maintain resource plans, cost forecasts, and delivery commitments Track service, productivity, capacity,



and cost-to-serve improvements Provide practical guidance to program managers and workstream leads

Requirements:
~10+ years delivering operations transformation or business change ~ Experience with demand, capacity, exceptions, controls, and service levels ~ Ability to build roadmaps with scope and acceptance criteria ~ Experience validating perks baselines with Finance and Analytics ~ PMP, PgMP, Lean Six Sigma, or change certification is an asset Bring banking transformation expertise, benefits discipline, and process improvement judgment to Commercial and Business Banking delivery. #J-18808-Ljbffr

📌 Banking Operations Transformation Lead (Toronto)
🏢 FP
📍 Toronto