Join the Red Deer Resort & Casino as a Reservation Agent, where exceptional customer service meets detailed reservation management. Help guests with bookings, inquiries, and special requests while ensuring accuracy every time.Under the guidance of the Front Office Manager, you will manage guest appointments and assist with billing inquiries. This role demands a flexible and adaptable approach, with training opportunities in Front Desk operations and Night Audit processes. Candidates should have a strong customer service background, particularly in reservations or front desk roles.Key Responsibilities:Handle guest inquiries over the phone and via emailAssist guests with special requests and bookingsCommunicate with accounting regarding billing inquiriesDevelop expertise in reservation and PMS systemsMaintain database and produce statistical reportsRequirements:Minimum Grade 12 or GED equivalent1 to 2 years of customer service experienceStrong conflict resolution and communication skillsAbility to work in a agile, fast-paced environmentClear criminal record check requiredBring your customer service skills to Red Deer Resort and create memorable experiences for our guests.

📌 Reservation Agent At Red Deer Resort (Burnstick Lake)
🏢 Red Deer Resort & Casino
📍 Burnstick Lake